FREQUENTLY ASKED QUESTIONS

Please note that our Bespoke + Event FAQ page is located here. 

DO YOU SHIP?

Not currently, but we’re working on it! Our products are very fragile so they don’t make it very long in the mail. Please stay tuned as we will shout it from the rooftop when we start.  

I DON'T LIVE IN AUSTIN, BUT I WANT FLUFF AT MY EVENT. HOW CAN I MAKE THIS HAPPEN?

YES! We can travel to wherever you and your event will be depending on availability, your venue’s liability requirements, and if applicable, local laws. Please contact Bespoke.events@fluffmeringues.com to discuss your options.

WHAT ARE MERINGUES?

Meringue is made from egg whites and sugar. We then mix in other flavorings like (nuts, fruits, juice, extracts, etc) to make them tasty tasty. They are naturally gluten, dairy, and as close to fat and cholesterol-free as you can get (obviously once we start adding chocolate, nuts, and other goodies that changes).

If you have a food-allergy or intolerance, please ask our associates which products will suit your needs and they will be able to guide you to the perfect treat!

IS YOUR BAKERY GLUTEN FREE CERTIFIED?

No. While we do have many products that are naturally gluten free (specifically our meringues and marshmallows), we do have many other products that are made on site that contain gluten. We work hard to maintain clean and safe production spaces to prevent cross contamination, but trace amounts of flour do remain in the air and their presence can affect those with extremely severe gluten allergies. 

DO YOU HAVE ANY GLUTEN FREE CERTIFIED PRODUCTS?
No. While our meringues, marshmallows, and custards are all naturally gluten free they are not certified by the GFCO.
MERCANTILE RETURN POLICY

We hope you love your items purchased at the Fluffery, but we realize that people change their minds. Hence, we will gladly accept returns on mercantile products within 14 days of receipt for full refund. All items must be unused and, if applicable, unopened and/or returned in the original manufacturer’s packaging. Please have your receipt handy.

DO YOU HAVE GIFT CARDS?

Yes! Gift cards are available in store and are non-refundable. Once used, any remaining balances will be treated as a store credit.