BESPOKE + EVENT FREQUENTLY ASKED QUESTIONS

Please note that our company FAQ page is located here.

How much in advance do I need to order for my event?

That depends on the size of the event, really. For weddings and/or large events you should book as soon as possible. Wedding dates book up sometimes as far as 8 months in advance (Austin is the wedding capitol of North America)! For bespoke smaller cakes or orders, 2 months is a reasonable amount of time. If you have a last minute request we will definitely try to make it work, but please understand that we may not be able to accommodate the order. For 1-tiered signature cakes, 1 week is the typical time requirement (unless we have it in stock that day, but please call to confirm we have it available).

How much should I order for my event?

We typically suggest ordering enough cake servings for 75% of your guests as not everyone will want a piece of cake. That said, you know your guests better than we do, so please order what you think is best! If you are ordering meringues, mini pavs, cones, tarts, or other bite-sized treats, we normally recommend a multiplier of 1.7x for the total number if items, as more people are inclined to nab a couple of flavors and/or one of each type of dessert (if you’re getting a variety).

Is everything truly customizable?

Yep! Every thing we offer is completely customizable from size, to shape, to color, and even flavor. We will work with you through emails, in-person consultations, and the phone to make sure it’s exactly what you want.

CAN I CHANGE THE DESIGN OF MY ORDER AFTER I'VE SENT IN THE DEPOSIT?

Yes, you have up until 14 days before your event to make any changes including design and amount of servings needed. Please keep in mind, that any major design changes can incur additional design fees.

DO YOU STAY TO CUT THE CAKE OR SERVE THE DESSERT(S)?

No. We deliver + set-up if requested, but your caterer likely has staff that does this.

DO YOU DELIVER? IF SO, WHAT IS THE FEE?

Yes we do! The fee varies by distance we must travel (we are located in central Austin) and the complexity of set-up. All of this can be discussed and agreed upon during your consultation.

DO YOU RENT DISPLAYS OR PEDESTALS?

We have a few available for rental. Please tell us what you are looking for during your consultation and we can let you know if we already have it or if we can locate it through our vendors. Alternatively, we work with a few amazing party table (specifically dessert-table) designers and we are happy to put you in touch with one of them to make your event truly spectacular.

On a similar note, our cakes come on a sturdy, wrapped cake board (often called a drum) that is based on the size of the cake. It can be placed on any surface for display.

DO YOU PROVIDE TOPPERS?

We do not have toppers in house, but we do have a list of custom topper vendors that we can put you in touch with. Further, if you have a topper and you can get it to us before the event or have it ready at the event (on the table is fine), we are happy to apply/affix it to your cake/dessert.

CAN I HAVE FRESH FLOWERS ON MY DESSERTS OR CAKE?

ABSOLUTELY! In fact, we encourage it. Who doesn’t love a gorgeous bloom on their delectable dessert?! We have a fantastic list of vendors to help you narrow your options for florists. We will be happy to provide this list to you at your consultation.

MY EVENT IS GOING TO BE OUTDOORS. WILL THIS BE A PROBLEM?

We do realize that Austin is a haven for outdoor events, but given the heat and humidity there are some items that we do get concerned about. We do not suggest placing cakes, tarts, cones, or anything dipped in chocolate outside during the late spring/summer/early fall heat (particularly if it is over 50% humidity and in direct sunlight). Even later in the evening nearer to twilight the sun is still hot enough to melt the icing on a cake in less than thirty minutes. That said there are precautions we can take. Please let us know during your consultation what time your event will be during the day and where you plan on displaying your dessert/cake table and we can devise a plan to ensure your sweets are well taken care of and will last throughout your event.